DO YOU SELL ACTUAL STONES OR ITEMS?
At this time, we only sell artwork. No actual stones, butterflies, baseball or sports items are shipped.
WHAT TYPE OF PAYMENT DOES ART& DESIGN STUDIO ACCEPT
We accept major Credit Cards & PayPal. To change the currency displayed, click on the top left corner and select your currency.
WILL I BE CHARGED SALES TAX
All orders shipped in Canada are charged the appropriate Provincial sales tax. Out of country orders are responsible for all customs and duties.
MY ORDER IS A GIFT. CAN YOU GIFT WRAP IT?
Yes, if you would like a gift enclosure included in your order, please let us know in your checkout notes and we will gladly include a gift note with the order.
HOW LONG WILL MY ORDER TAKE?
All photographs will be shipped out of the studio 2-4 business days from the date of your order (once you have given final approval/ payment received). Canvases will ship out within 1 WEEK. Rush orders may be available for an additional fee. Please contact us for a quote.
HOW WILL MY ORDER BE SHIPPED? WILL THERE BE TRACKING?
CANADA: All canvases and prints 16x20 and under will be shipped from Canada using Canada Post regular mail service. Larger prints will be shipped from the US. Standard shipping time is 3-7 business days within Canada. If you require a faster shipping method, please inquire with us.
UNITED STATES: All canvases and prints will be shipped using USPS mail service. Shipping time is approximately 3-7 business days throughout the US. If you require a faster shipping method, please inquire with us.
INTERNATIONAL: Al International orders ship from Canada using Canada Post and take a minimum of 6-12 business days. International orders can not be tracked unless you inquire about upgrading to a tracked packages.
IMPORTANT: We can not guarantee a delivery timeframe on International Orders. These orders can be held at customs and unless tracking is purchased, we will not know where your order is. Ensure you check with your local post office. We will not reship items before 30 business days leeway of shipping has past for US orders, 60 businesses days for International orders. We are not liable/responsible for orders that have been delayed due to weather or postal issues.
CUSTOM FORMS: All duty, custom charges and taxes are the buyers responsibility and are subject to each country. We can not provide you with an estimate on this and will only fill out the custom forms completely and legally. If you do not wish the recipient to see the value, the item should be shipped to your address instead of the recipient.
COLOURS AND PRODUCT INFORMATION
We make every attempt to accurately display all colours shown on this Web site. However colours may vary slightly depending on the monitor they are viewed on.
WHAT IS YOUR RETURN & EXCHANGE POLICY?
Customer service and satisfaction are essential to Art & Design Studio. If there is a problem with your order, please be sure to contact us within three business days of receiving your order and we will do our best to ensure you are happy with your artwork. Due to the personal nature of our items we do do not accept returns or exchanges at this time, unless the error has been at our end. If you do not include a note at checkout requesting personalization, the first image shown in your purchase will be sent. We ask that you respectfully adhere to the shipping timeframes as posted above.
DO YOU TAKE WHOLESALE ORDERS?
We are always interested in working with new stores and business ventures. Please send us an e-mail and include your company name, locations, e-commerce site and let us know what products you are interested in. We will happily send you a price list and a link to our online wholesale catalogue.
CAN WE COLLABORATE?
We would love to hear your thoughts on collaborating or creating a custom piece. We choose a select number of collaborations annually and are interested in hearing from you. Please e-mail us with your ideas or proposal.
DO YOU OFFER LICENSING?
We are offer licensing on select designs. Please e-mail us with your proposal and we can look at terms of licensing options.
HOW CAN I CONTACT YOU?
You can e-mail us with any questions and we will make every effort to get back to you within 24 hours.
All information received by Art & Design Studio is confidential and will not be released to a third party.